Uturn2001
06-07-2006, 11:10 AM
In the life of a driver communicating well with your dispatcher/fleet manager/etc is critical to obtaining both your short and long term goals.
When communicating with your company do so in an adult, professional manner and do so often. Yelling, screaming, cussing, and so forth will not get you what you want or need. You also need to keep in mind that you are most likely not the only driver your FM has to deal with on a daily basis so it is critical to remind them from time to time of what your needs are.
A few tips to help you communicate effictively in a trucking enviroment.
Use the qualcomm if you have one. This puts the information you wish to pass along in writing which can become helpful later on if you run into a problem.
If it is something truly important follow up with a phone call, especially if you do not get a response in a reasonable amount of time.
If you need or want to be home by a certain date let your FM know as soon as possible via the QC and then follow up with a phone call and more QC msgs to remind them as the date draws near.
Do not wait until the last minute to report problems or potential problems. Do so as soon as you can. This may help keep a problem from becoming a crisis.
If possible vist with your dispatcher in person from time to time so they can put a face with QC msgs and phone calls.
If possible offer solutions to a situation.
If you find yourself with a problem that your FM seems unable or unwilling to work out with you then contact someone higher up in the company and always be professional about all your communications.
When communicating with your company do so in an adult, professional manner and do so often. Yelling, screaming, cussing, and so forth will not get you what you want or need. You also need to keep in mind that you are most likely not the only driver your FM has to deal with on a daily basis so it is critical to remind them from time to time of what your needs are.
A few tips to help you communicate effictively in a trucking enviroment.
Use the qualcomm if you have one. This puts the information you wish to pass along in writing which can become helpful later on if you run into a problem.
If it is something truly important follow up with a phone call, especially if you do not get a response in a reasonable amount of time.
If you need or want to be home by a certain date let your FM know as soon as possible via the QC and then follow up with a phone call and more QC msgs to remind them as the date draws near.
Do not wait until the last minute to report problems or potential problems. Do so as soon as you can. This may help keep a problem from becoming a crisis.
If possible vist with your dispatcher in person from time to time so they can put a face with QC msgs and phone calls.
If possible offer solutions to a situation.
If you find yourself with a problem that your FM seems unable or unwilling to work out with you then contact someone higher up in the company and always be professional about all your communications.